Integrations Support - Maternity Cover
Workplace: Göteborg, Sverige
Expires: December 4, 2025
Join Epical Sweden AB as an Integrations Support specialist on a maternity cover basis. This role involves being the primary contact between clients and integration systems within the Message Management team in Gothenburg. You will work with platforms like IBM MQ, IBM ACE, Microsoft Azure, and Axway, handling client integrations and coordinating with internal teams to ensure smooth operations. Epical is a data consultancy focused on trust, integration, and delivering impactful IT solutions. This position offers a chance to work with leading integration experts and be part of exciting, large-scale projects with flexible and supportive work culture.
Main requirements:
  • Relevant IT education or background in an IT-related role
  • Experience in first or second-line support, service coordination, or working with case management systems
  • Strong communication skills and a collaborative mindset
  • Ability to prioritize effectively, accountability, and attention to detail
  • Fluency in Swedish and English
  • Swedish citizenship and ability to pass a security clearance
Responsibilities:
  • Serve as single point of contact between clients and integration systems
  • Manage client integrations involving message management on platforms like IBM MQ, IBM ACE, Microsoft Azure, and Axway
  • Coordinate with internal Service Delivery Managers and technicians primarily via email, Teams, Jira, ServiceNow, and phone
  • Handle occasional scheduled on-call duties
Required hard skills:
  • Experience with IBM MQ
  • Experience with IBM ACE
  • Experience with Microsoft Azure
  • Experience with Axway platforms
  • Case management systems knowledge
  • Support and service coordination experience
Recommended hard skills:
  • Experience in system integration
  • Basic coding skills
  • Experience analyzing log files
Soft skills:
  • Strong communication
  • Service-minded attitude
  • Collaborative
  • Accountability
  • Effective prioritization
  • Detail-oriented
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Work in a team-oriented, trust-based environment
  • Adapt to flexible and remote work setups
  • Participate in continuous learning and professional growth