Helpdesk Technician/Support Technician
Workplace: Stockholm, Sverige
Expires: September 10, 2025
Perido AB is seeking helpdesk technicians/support technicians at various experience levels for upcoming assignments with government agencies in Stockholm. The role involves troubleshooting, user support, and IT administration in a dynamic, developing environment. Both junior and senior candidates are welcome to apply.
Main requirements:
- For junior: High school or equivalent education.
- At least six months work experience in relevant profession (junior level).
- For senior: University degree in IT or equivalent and at least one year relevant experience OR high school plus two years relevant experience.
- Good knowledge of computers, peripherals, operating systems, networks, communication, and information security.
- Basic skills in MS Office or equivalent.
- Experience with incident/issue management systems (e.g., Easit BPS, Artologik Helpdesk).
- Fluent communication in Swedish (junior) and both Swedish and English (senior), verbal and written.
Responsibilities:
- Ensure IT equipment functions correctly.
- Provide service support via telephone, email, and chat regarding hardware and software issues.
- Administer IT environments (user accounts, permissions, print queues).
- Instruct users on program usage.
Required hard skills:
- Knowledge of computers and peripheral equipment.
- Understanding of operating systems and networks.
- Experience with MS Office or equivalent.
- Experience with issue/incident tracking systems (e.g., Easit BPS, Artologik Helpdesk).
- Information security awareness.
Soft skills:
- Good verbal and written communication skills in Swedish (both junior and senior).
- Good verbal and written communication skills in English (senior level).
- Ability to instruct and support users effectively.
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Ability to work in a government agency environment.
- Adaptability to various client assignments.
Apply for this job