Helpdesk Employee at Authority in Mariestad
Workplace: Mariestad, Sweden
Expires: June 30, 2025
Seeking 4 full-time Helpdesk employees starting in September to provide first-line IT support for users. Role involves troubleshooting, handling IT-related cases, and ensuring smooth daily IT operations for 7000 users.
Main requirements:
- University degree in IT (e.g., Computer Engineering) or equivalent IT education with at least 1 year of relevant work experience OR secondary school or equivalent knowledge with 6 months to 2 years of relevant work experience
- Good knowledge of computers, peripheral equipment, operating systems, networking, communication and information security
- Basic knowledge of MS Office or equivalent
- Good experience with Windows 10, Windows Server, Office, Network, Active Directory, and Exchange
- Knowledge of ITIL-based incident management systems (e.g., MS Service Manager, Service Now)
- Knowledge of Mobile Device Management (MDM)
- Fluent in Swedish, both spoken and written
Responsibilities:
- Act as technical support for users
- Receive incident reports and orders, troubleshoot issues and provide guidance via phone, email, and chat regarding hardware and software
- Troubleshoot and resolve problems with computers, printers, networks, and software
- Serve as a contact between the user and IT department
- Record IT tickets in incident management system
Required hard skills:
- IT education or equivalent experience as specified
- Knowledge of Windows 10, Windows Server, Active Directory, Exchange
- Experience with ITIL-based incident management systems
- Mobile Device Management (MDM) knowledge
Recommended hard skills:
- Experience with Unified Endpoint Management (UEM)
Soft skills:
- Service-oriented attitude
- Good communication skills
- Ability to collaborate within a team
- Ability to handle multiple tasks simultaneously with attention to detail
Operating systems:
- Windows 10
- Windows Server
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Team collaboration
- Service mindedness
You might also like:
- Cloud Security Architect at Sopra Steria Sweden AB
- Senior Gameplay Programmer - Games
- IT Project Manager
- Software Developer in Java / C++
- Senior Integration Developer
- Senior AI/ML Engineer at Securitas Intelligent Services AB
- Software Engineer for Global Company in Västerås
- Senior Data Engineer
- Backend Developer - Örebro
- IT Infrastructure Specialist