Helpdesk Consultant in the Public Sector
Workplace: Härryda, Sweden
Expires: June 30, 2025
Join as a helpdesk consultant working within the public sector, supporting IT users, managing systems, and contributing to meaningful societal impact. This role offers professional development, structured environments, and supportive colleagues.
Main requirements:
- Completed secondary education (or equivalent) with at least three years of work experience in a similar role, or relevant IT education (e.g., university engineer, vocational college) with at least two years of similar work experience.
- Good knowledge of computers, peripherals, operating systems, networks, communication, and information security.
- Basic skills in MS Office or equivalent.
- Good knowledge of issue management systems (e.g., Easit GO or ServiceNow).
- Good knowledge of Mobile Device Management (MDM).
- Ability to communicate fluently in Swedish and English, both written and spoken.
Responsibilities:
- Ensure IT equipment functions properly.
- Provide service support to users via phone, email, and chat regarding hardware and software.
- Administer IT environments including user accounts, permissions, and print queues.
- Instruct users on how to use various software programs.
Required hard skills:
- Computer hardware and software knowledge
- Operating systems
- Network and communication fundamentals
- Information security basics
- MS Office or equivalent
- Issue tracking systems (e.g., Easit GO, ServiceNow)
- Mobile Device Management (MDM)
Soft skills:
- Responsibility
- Communication skills
- Problem-solving
- User support orientation
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Sociable and supportive team player
- Ability to work in structured environments with public sector focus