Helpdesk Consultant in Public Sector
Workplace: Vänersborg, Sweden
Expires: June 30, 2025
Work as a helpdesk consultant in the public sector, supporting IT systems and users with responsibility and development opportunities.
Main requirements:
- Have either a high school education with at least 3 years of relevant work experience or relevant IT education (such as university engineer or vocational higher education) with at least 2 years of relevant work experience.
- Good knowledge of computers, peripherals, operating systems, networks, communication, and information security.
- Basic skills in MS Office or equivalent.
- Good knowledge of ticketing systems (e.g., Easit GO or ServiceNow).
- Good knowledge of Mobile Device Management (MDM).
- Fluent communication skills in Swedish and English, both spoken and written.
Responsibilities:
- Ensure IT equipment functions properly.
- Provide service support to users via phone, email, and chat regarding hardware and software.
- Administer IT environments including user accounts, permissions, and print queues.
- Instruct users on how to work with various programs.
Required hard skills:
- IT support experience
- Knowledge of operating systems and networks
- Information security
- MS Office or equivalent
- Ticketing systems (Easit GO, ServiceNow)
- Mobile Device Management (MDM)
Soft skills:
- Good communicator
- Customer service orientation
- Problem-solving skills
- Ability to instruct users
Operating systems:
- Windows
- macOS
- Linux
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Ability to work in structured, public sector environments
- Team collaboration
- Commitment to social impact