Helpdesk Consultant in Public Sector
Workplace: Mark, Sweden
Expires: June 30, 2025
Work as a helpdesk consultant within the public sector, providing IT support and contributing to society through stable, structured environments with professional onboarding and ongoing support.
Main requirements:
  • High school education (or equivalent) plus at least three years of work experience in similar roles
  • Or relevant IT education (e.g., university engineer degree, vocational college or equivalent) plus at least two years of relevant work experience
  • Good knowledge of computers, peripherals, operating systems, networks, communication, and information security
  • Basic skills in MS Office or equivalent
  • Good knowledge of ticketing/incident management systems (e.g., Easit GO or ServiceNow)
  • Good knowledge of Mobile Device Management (MDM)
  • Proficient communication skills in Swedish and English, both spoken and written
Responsibilities:
  • Ensure IT equipment functions properly
  • Provide service support to users via phone, email, and chat concerning hardware and software
  • Administer IT environments such as user accounts, permissions, and print queues
  • Instruct users on how to use various software programs
Required hard skills:
  • Computers and peripherals
  • Operating systems expertise
  • Network and communication knowledge
  • Information security fundamentals
  • MS Office or equivalent
  • Incident management systems (e.g., Easit GO, ServiceNow)
  • Mobile Device Management (MDM)
Soft skills:
  • Communication skills in Swedish and English
  • User instruction and support
  • Problem solving
  • Customer service orientation
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Ability to work in public sector environment
  • Commitment to societal benefit
  • Team collaboration
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