Helpdesk Consultant in Public Sector
Workplace: Falköping, Sweden
Expires: June 30, 2025
Opportunity to grow in your IT career as a helpdesk consultant within the public sector. This role involves working in structured environments where technology is crucial, helping users, solving problems, managing systems, and building trust. Assignments within the public sector provide stability, professional onboarding, and support from experienced colleagues throughout.
Main requirements:
- Completed upper secondary education (or equivalent) with at least three years of work experience in similar roles, or relevant IT education (e.g., university engineer, vocational college or equivalent) with at least two years of work experience in similar roles.
- Good knowledge of computers, peripherals, operating systems, networks, communication, and information security.
- Basic knowledge of MS Office or equivalent.
- Good knowledge of ticketing systems (e.g., Easit GO or ServiceNow).
- Good knowledge of Mobile Device Management (MDM).
- Fluent communication skills in Swedish and English, both spoken and written.
Responsibilities:
- Ensure IT equipment functions properly.
- Provide service support to users via phone, email, and chat regarding hardware and software.
- Administer IT environments such as user accounts, permissions, and print queues.
- Instruct users on how to work with various programs.
Required hard skills:
- Computer hardware and peripherals knowledge
- Operating systems
- Network fundamentals
- Information security basics
- MS Office or equivalent
- Ticketing systems like Easit GO or ServiceNow
- Mobile Device Management (MDM)
Soft skills:
- Effective communication in Swedish and English
- Problem-solving
- User support and training
- Team collaboration
Operating systems:
- Common desktop operating systems
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Working in structured public sector environments
- Handling responsibilities with societal impact
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