Helpdesk Consultant in Public Sector IT
Workplace: Partille, Sweden
Expires: June 30, 2025
Seeking an experienced IT support professional to grow in their career as a helpdesk consultant within the public sector. Work in structured environments where technology is critical, providing user support, problem resolution, system administration, and building trust. Offerings include stable assignments in the public sector, professional onboarding, and ongoing support from experienced colleagues.
Main requirements:
- High school education or equivalent plus at least 3 years of relevant work experience, or relevant IT education (such as university engineer or vocational higher education) plus at least 2 years of relevant work experience
- Good knowledge of computers, peripherals, operating systems, networks, communication, and information security
- Basic knowledge of MS Office or equivalent
- Good knowledge of ticketing systems (e.g., Easit GO or ServiceNow)
- Good knowledge of Mobile Device Management (MDM)
- Fluency in Swedish and English, both spoken and written
Responsibilities:
- Ensure IT equipment functions properly
- Provide service support to users via telephone, email, and chat regarding hardware and software issues
- Administer IT environments including user accounts, permissions, and print queues
- Instruct users on how to work with various software programs
Required hard skills:
- IT support and troubleshooting
- Knowledge of operating systems and networks
- Use of ticketing systems like Easit GO or ServiceNow
- Mobile Device Management (MDM) administration
Recommended hard skills:
- Knowledge of MS Office or similar software suite
Soft skills:
- Effective communication skills
- User support orientation
- Ability to work responsibly and collaboratively
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Understanding of public sector organizational culture
- Commitment to societal impact and community support
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