A social and driven IT technician fluent in both Finnish and Swedish is sought for a full-time permanent position in Solna. The job involves varying tasks requiring engagement, initiative, and a high sense of responsibility, focusing on troubleshooting at both 1st and 2nd line levels in a broad environment. The role includes user support primarily via phone and email, and occasionally on-site, handling IT-related inquiries regarding computers, equipment, phones, printers, and software. Tools used include Servicedesk Plus for ticket management, Quick Assist for remote desktop support, Active Directory (including Azure and Office 365) for account and group management, and ASG-Remote for server remote control. The employer offers secure employment, valuable work experience, ongoing support for development, and opportunities for career advancement along with qualified training and certifications.