Entry-level 1st Line IT Support Technician
Workplace: Östersund, Sverige
Expires: September 3, 2025
Full-time IT support technician role at Centric Professionals AB in Östersund. The position involves providing first-line support to users via phone and email, handling Active Directory accounts, Microsoft Office 365 administration, and troubleshooting Windows environments and customer-specific applications. The job offers a secure employment with opportunities for career development, training, and certifications.
Main requirements:
- Completed IT-focused high school education
- Good technical knowledge with a strong service orientation
- Fluent in Swedish and English, both spoken and written
Responsibilities:
- Provide first-line IT support via phone, email, and remote control
- Handle account management in Active Directory
- Administer Microsoft Office 365
- Troubleshoot Windows environments and customer-specific applications
- Register and manage support tickets in a ticketing system
Required hard skills:
- IT knowledge from formal education
- Technical support skills
- Active Directory
- Microsoft Office 365
Recommended hard skills:
- Experience or internship in similar support roles
- Telephone handling experience
- Knowledge of Citrix
Soft skills:
- Strong problem-solving skills
- Ability to explain IT concepts at different knowledge levels
- Social and driven personality
- High service orientation
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Teamwork
- Customer service attitude
- Continuous learning
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