Third Line Technician
Workplace: Malmö, Sweden
Expires: August 27, 2025
Join Telavox as a Third Line Technician to troubleshoot and resolve complex technical issues, collaborate across departments, and contribute to enhancing their communication platform. This role involves incident management, debugging, and supporting product teams in a fast-paced, innovative environment.
Main requirements:
- Strong troubleshooting and problem-solving skills
- Familiarity with database management, programming, and network protocols
- Experience in Telecom UCaaS (VOIP/SIP), Mobile Telephony, SQL, Kubernetes configuration, and network/telecom troubleshooting
- Solid understanding of networking concepts and experience with monitoring tools
- Excellent communication skills, capable of explaining technical issues to developers and customers
- Ability to handle multitasking and adapt to changing priorities
Responsibilities:
- Troubleshoot, configure, test, and register cases to resolve complex issues with product teams and vendors
- Prioritize and handle incident management
- Implement solutions and work-arounds driven by customer needs
- Investigate and manage issues involving global suppliers and subcontractors
- Support product teams by prioritizing bug fixes, testing features, and verifying implementations before release
- Debug existing code where coding experience is applicable
- Participate in occasional on-call duties
Required hard skills:
- Technical troubleshooting
- Database management and programming basics
- Network protocols knowledge
- Telecom UCaaS (VOIP/SIP) expertise
- Mobile Telephony knowledge
- SQL proficiency
- Kubernetes configuration
- Network and telecom troubleshooting
- Use of monitoring tools
Recommended hard skills:
- Coding/debugging skills
- Multilingual capabilities beyond Swedish and English
Soft skills:
- Solution-oriented mindset
- Curiosity
- Excellent communication
- Collaboration skills
- Multitasking and adaptability
Natural languages:
- English (Proficient)
- Swedish (Proficient)
Cultural skills:
- Embracing diversity and inclusion
- Collaboration in a multicultural team environment
- Adaptability to innovative and fast-paced work culture