Support Technician Servicedesk IT
Workplace: Skövde, Sverige
Expires: August 31, 2025
Engaged and solution-oriented support technician role in the IT Servicedesk at Skövde municipality, working in a large IT organization supporting municipal services, companies, and partner municipalities. The role involves first-line support, handling user issues via phone, on-site, and digital channels, mainly solving problems with Windows, Office 365, networks, and printers, while following ITIL processes and contributing to continuous improvements.
Main requirements:
  • Higher education degree, vocational training, or equivalent experience in IT
  • Genuine interest in helping others and problem solving
  • Team player with good collaboration skills
  • Structured worker who takes responsibility to drive processes forward
  • Keeps up to date with IT developments through market surveillance
Responsibilities:
  • Handle first-line support incidents via phone, on-site, and digital channels
  • Troubleshoot and resolve issues related to Windows, Office 365, network, and printers
  • Contribute to improvements in working methods and knowledge bases
  • Work according to ITIL processes and the service catalog
  • Participate in skills development and own assignments
Required hard skills:
  • IT knowledge including Windows, Office 365, network, printer troubleshooting
  • Experience or understanding of ITIL processes
Recommended hard skills:
  • Experience with incident management systems
Soft skills:
  • Engaged and solution-oriented mindset
  • Genuine interest in customer support and problem solving
  • Team player with good collaboration skills
  • Structured and responsible approach to work
  • Good communication skills
Operating systems:
  • Windows
Natural languages:
  • Swedish (Proficient)
  • English (Working knowledge)
Cultural skills:
  • Working in public sector environment
  • Collaborative and inclusive workplace culture
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