Support Technician at Insera
Workplace: Norrköping, Sweden
Expires: October 19, 2025
A support technician role at Insera where you help customers with their BI system questions and provide customer care in a collaborative, open culture.
Main requirements:
  • Previous experience in support or customer service
  • Strong technical understanding and interest in technology, systems, and problem solving
  • Ability to independently handle incoming support tickets and phone inquiries
  • Ability to resolve simpler technical issues such as permissions changes, system navigation, and basic report adjustments
  • Capable of escalating complex issues to developers or application consultants
  • Proactive follow-up with customers after implementations or updates
  • High computer and systems proficiency
  • Completed secondary education in IT or equivalent
  • Fluent in Swedish both spoken and written
Responsibilities:
  • Handle incoming support tickets and phone inquiries
  • Independently solve simpler technical problems related to the BI system
  • Distribute complex cases to developers or application consultants
  • Actively follow up with customers post implementation or system updates
  • Build deep product knowledge over time to enhance customer support
  • Maintain customer dialogue to ensure a positive customer experience
Required hard skills:
  • IT education or equivalent
  • High computer and system proficiency
  • Technical problem solving
Recommended hard skills:
  • Knowledge of BI systems (Insight)
  • Familiarity with software support processes
Soft skills:
  • Strong social skills
  • Customer focus and passion for helping people
  • Proactive and takes initiative
  • Willing to learn and develop
  • Good communication skills
  • Responsible and solution oriented
Natural languages:
  • Swedish (Proficient)
Cultural skills:
  • Teamwork and collaboration
  • Customer orientation
  • Proactive customer care
  • Open and communicative attitude
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