Support Technician 1st Line
Workplace: Göteborg, Sverige
Expires: August 15, 2025
As a Support Technician 1st Line, you will handle a variety of IT challenges including managing cases from phone and case management systems, user account and permissions handling, and troubleshooting IT-related issues. You will work closely with a team of 15 technicians focusing on knowledge sharing and teamwork.
Main requirements:
- Strong service mindset with a genuine willingness to assist others
- Interest in IT and technology
- Experience with Windows operating systems and common software applications
- Fluency in Swedish and English, both written and spoken
Responsibilities:
- Manage and resolve cases received via phone and case management systems
- Handle user accounts and permissions
- Troubleshoot various IT-related issues
Required hard skills:
- Experience with Windows operating systems
- Familiarity with common software applications
Recommended hard skills:
- Experience in managing users and account changes within Active Directory
Soft skills:
- Patience
- Methodical problem solving
- Good listening skills
- Ability to guide others while resolving issues
- Enjoyment of teamwork and knowledge sharing
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Service mindedness
- Team collaboration
- Knowledge sharing
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