IT Support / 1st Line Agent
Workplace: Stockholm, Sweden
Expires: September 19, 2025
Join Sweden's largest trade union as a 1st line support agent, providing excellent technical support and service to users. This is a full-time temporary position offering great development opportunities within a collaborative and innovative environment.
Main requirements:
  • Previous experience in 1st line support
  • Strong technical knowledge and understanding of IT
  • Fluent in Swedish and English, both spoken and written
  • Good knowledge of various technical platforms, devices, operating systems, software, and networks
Responsibilities:
  • Provide technical support and advice to Unionen users
  • Receive and register issues in the ServiceNow system
  • Assist users onsite, by phone, and email
  • Diagnose and solve problems related to software, hardware, and network
  • Create and maintain knowledge base articles in ServiceNow
  • Install and maintain client devices
  • Assist with onsite issues such as troubleshooting conference rooms
  • Deliver excellent customer service and collaborate effectively with colleagues
Required hard skills:
  • Technical support skills
  • Experience with ServiceNow (meritorious)
  • Knowledge of software, hardware, networks, and operating systems
  • Incident and request handling
Recommended hard skills:
  • Experience in managing tickets using ServiceNow
Soft skills:
  • Service-oriented
  • Clear and professional communication
  • Supportive and team player
  • Structured with ability to multitask and prioritize
  • Patient and capable of handling stressful situations calmly
Operating systems:
  • Windows
  • macOS
  • Mobile Operating Systems (e.g., iOS, Android)
Natural languages:
  • Swedish (Advanced)
  • English (Advanced)
Cultural skills:
  • Collaborative
  • Open and inclusive work environment
  • Commitment to continuous improvement
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