Helpdesk Consultant within the Public Sector
Workplace: Borås, Sweden
Expires: June 30, 2025
A helpdesk consultant role focused on IT support within the public sector, offering meaningful work with responsibility and opportunities for development.
Main requirements:
  • High school education (or equivalent) plus at least three (3) years' work experience in similar roles, OR relevant IT education (e.g. university engineering degree, vocational higher education) plus at least two (2) years' work experience in similar roles.
  • Good knowledge of computers, peripheral equipment, operating systems, networks, communication, and information security.
  • Basic knowledge of MS Office or equivalent.
  • Good knowledge of incident management systems (e.g. Easit GO or ServiceNow).
  • Good knowledge of Mobile Device Management (MDM).
  • Fluent communication skills in Swedish and English, both spoken and written.
Responsibilities:
  • Ensure IT equipment functions properly.
  • Provide service support to users via phone, email, and chat regarding hardware and software.
  • Administer IT environments (e.g. user accounts, permissions, print queues).
  • Instruct users on how to work with different software programs.
Required hard skills:
  • Computer hardware and peripheral equipment knowledge
  • Operating systems knowledge
  • Network and communication knowledge
  • Information security basics
  • MS Office or equivalent
  • Incident management systems (Easit GO or ServiceNow)
  • Mobile Device Management (MDM)
Soft skills:
  • Good communication skills in Swedish and English
  • Ability to work responsibly and professionally
  • Team collaboration
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Ability to work in a structured and supportive environment
  • Motivation to contribute positively to society
  • Commitment to professional development
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