First Line Support Technician
Workplace: Stockholm, Sweden
Expires: October 16, 2025
We are looking for a communicative and analytical problem solver seeking new challenges in IT support. Join a driven team with a strong interest in IT and grow with one of our client companies.
Main requirements:
- Approximately 0.5 to 3 years experience in a 1st line support role
- Good knowledge of Windows environments, networking, and communication solutions
- Strong verbal and written communication skills in both Swedish and English
- Interest in technology and motivation to develop professionally within the company
- Enjoys problem-solving and providing high-quality customer service
- Helpful nature and willingness to support colleagues beyond defined tasks
Responsibilities:
- Log and manage incoming technical support tickets
- Take ownership of assigned tickets to troubleshoot and resolve technical issues
- Communicate directly with customers to diagnose and solve problems
- Support issues involving missing articles, network outages, or hardware faults
- Utilize remote control tools and telephonic support to assist customers
- Ensure continuous support availability as part of a team providing 365-day service
Required hard skills:
- Windows operating systems
- Networking fundamentals and communication solutions
- Ticket handling systems usage
Soft skills:
- Communication
- Problem-solving
- Teamwork
- Customer service orientation
- Adaptability
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Collaborative team spirit
- Supportive attitude
- Customer-centric focus
You might also like:
- Third Line Technician
- System Engineer - Automation
- Postdoctor in Materials Science and Materials Engineering
- Helpdesk Consultant in the Public Sector
- Microsoft 365 Consultant in Modern Workplace
- Control System Performance Engineering Expert
- Senior Software Developer
- Network Technician
- Cloud Engineer at Sopra Steria Sweden AB
- Solution Architect