Experienced IT Technician 1st Line Support
Workplace: Stockholm, Sweden
Expires: July 15, 2025
We are looking for someone with a few years of experience working in a servicedesk who wants to develop further. As a consultant at Centric, you get a secure employment and gain valuable work experience on assignments with our clients. Your consultant manager supports your development as you continuously acquire new experiences and knowledge. An excellent opportunity to build your career.
Main requirements:
  • Minimum 2 years experience as a support technician
  • Experience working with Active Directory
  • Experience with Windows operating systems
  • Experience troubleshooting hardware and software issues
  • Fluent in Swedish and English, both spoken and written
Responsibilities:
  • Receive and handle incidents via phone and ticketing system
  • Provide on-site support to users
  • Troubleshoot computers, phones, printers, and applications
  • Manage IT equipment deliveries
  • Handle user accounts in Active Directory and Microsoft 365
  • Provide support via remote control tools
Required hard skills:
  • Support technician experience
  • Active Directory administration
  • Windows OS knowledge
  • Hardware and software troubleshooting
  • Microsoft 365 user management
Recommended hard skills:
  • Remote support tools usage
Soft skills:
  • Genuine interest in technology and support
  • Responsible and driven
  • Professional behavior
  • Customer oriented with focus on good customer experience
  • Ability to provide clear and pedagogical support
  • Ability to analyze and clarify problems by asking relevant questions
Operating systems:
  • Windows
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Customer service orientation
  • Continuous learning and development
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