IT Support Technician Second Line – Consultant Assignment via Poolia
Workplace: Norrköping, Sverige
Expires: August 27, 2025
We are looking for two experienced IT Support Technicians Second Line for a full-time consultancy assignment at a government agency starting in autumn 2025. The assignment is conducted via Poolia and performed on-site at the agency's premises in Norrköping.
Main requirements:
- Upper secondary education in IT or equivalent
- At least 24 months documented work experience in the profession within the last 5 years
- At least 12 months experience in IT support within a government agency within the last 5 years
- Good knowledge of computers, peripherals, operating systems, networks, communication, and information security
- Basic knowledge of MS Office or equivalent
- Experience working with ticketing systems such as EasitGO
- Good Swedish language skills, both spoken and written
Responsibilities:
- Receive, manage and resolve IT-related cases
- Communicate with users via phone, email and ticketing system
- Install hardware and software
- Specify requirements and update documentation for case management
- Administer user accounts, permissions, and print queues
- Troubleshoot and resolve problems
- Support first line support when needed
Required hard skills:
- IT hardware installation
- Software installation
- Ticketing systems (e.g., EasitGO)
- User account and permissions administration
- Operating systems knowledge
- Networking basics
- Information security
Recommended hard skills:
- Experience working within government agency IT environment
- MS Office proficiency
Soft skills:
- Good social skills and collaboration ability
- Proactive with strong initiative
- Service-oriented with strong customer focus
- Clear communication skills both oral and written
- Structured and organized
Operating systems:
- Windows (implied)
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Ability to work on-site at a government agency in Norrköping
- Consulting mindset with adaptability to new assignments and teams