IT Support at Plan International Sweden
Workplace: Stockholm, Sverige
Expires: August 17, 2025
This role involves providing IT support and contributing to Plan International Sweden's significant work in strengthening children's rights and girls' equality. The IT Support technician will handle user-related issues, deliver technical support, and ensure effective and reliable IT systems.
Main requirements:
  • Several years of experience in IT support or similar technical roles
  • Good knowledge of Microsoft 365, Entra, Active Directory/Windows Server, and networking
  • Experience in troubleshooting, installations, and user support
  • Relevant IT education is meritorious
  • Experience with ITIL is a bonus
Responsibilities:
  • Provide daily IT support (1st & 2nd line) via email, Teams, and ticketing systems
  • Troubleshoot hardware, software, and network issues
  • Maintain and help develop the modern IT environment including M365, MS Entra, Windows Server
  • Install and configure computers, mobile devices etc.
  • Administer user accounts, permissions, and resources
  • Support IT manager in improvement projects and other IT-related matters
Required hard skills:
  • Microsoft 365
  • MS Entra
  • Active Directory
  • Windows Server
  • Networking
  • Troubleshooting hardware and software
  • IT Support Tools
Recommended hard skills:
  • ITIL knowledge
Soft skills:
  • Solution-oriented
  • Responsible
  • Curious
  • Proactive
  • Good communication skills
  • Service-minded
  • Willingness to share knowledge
Operating systems:
  • Windows Server
  • Windows
Natural languages:
  • Swedish (Proficient)
  • English (Working knowledge)
Cultural skills:
  • Respect for diversity
  • Commitment to children's rights and gender equality
  • Interest in non-profit and global development work
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