Support Technician with Experience in Burglar Alarms at Securitas Connect
Workplace: MALMÖ, Sverige
Expires: August 24, 2025
Join Securitas, Sweden's largest security company, to provide technical support for burglar alarm systems. This full-time role involves assisting with installation, maintenance, and user support of packaged corporate security solutions, collaborating with field technicians, sales, and project managers.
Main requirements:
  • Knowledge of traditional burglar or electrical installation (e.g., wired alarm systems)
  • Experience with technical support both on site and remotely
  • Fluent in Swedish and English, both spoken and written
Responsibilities:
  • Provide technical advice and support for the user platform
  • Troubleshoot and resolve issues
  • Offer technical support to subcontractors during installation
  • Train and support colleagues such as sales, project managers, and other internal staff
  • Conduct basic presentations for end customers
Required hard skills:
  • Traditional burglar alarm installation or electrical installation knowledge
  • Technical support experience on-site and remote
  • Fluency in Swedish and English
Recommended hard skills:
  • Knowledge of alarm.com platform
  • Experience with hardware such as Climac, IQ4, or IQ Pro
  • Knowledge in IP cameras, video analytics, access control/door systems
  • Network knowledge (wired and wireless)
Soft skills:
  • Problem solving skills
  • Structured working method
  • Ability to prioritize correctly
  • Strong customer service orientation
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Working in a diverse, inclusive environment
  • Ability to collaborate in teams
  • Openness to influence processes and work methods
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