Support Technician
Workplace: Göteborg, Sverige
Expires: January 21, 2026
As a Support Technician at Norion Bank, you will provide daily support to internal colleagues through personal meetings at the office, chat, email, and phone. You will guide and support both third-party and internally developed applications, manage the purchase, installation, inventory, and support of hardware such as mobile phones, laptops, and video conferencing systems. Additionally, you will deliver technical support during gatherings like staff meetings. The role includes basic network support, such as patching local networks and access points. You will handle permissions and licenses and collaborate with suppliers to ensure quality follow-up. Monitoring operations and quality assurance of the office's IT areas by maintaining cleanliness of IT packaging and general equipment is part of the role. Work environments include both PC and Mac, within a fully cloud-based Microsoft setup at Norion Bank. The position requires flexibility for travel to offices in Stockholm, Helsingborg, Oslo, and Helsinki as needed, and demands fluency in Swedish and English. This is a full-time permanent position based in the centrally located headquarters in Gothenburg, preceded by a probationary period, starting by mutual agreement.
Main requirements:
- Genuine interest in technology
- Experience in IT support or related service roles is meritorious
- Ability to troubleshoot hardware and software issues effectively
- Strong communication skills for interaction at all organizational levels
- Attention to detail and commitment to high-quality support
- Willingness and ability to travel to various branch offices
Responsibilities:
- Support internal colleagues via personal meetings, chat, email, and phone
- Guide users in third-party and internally developed applications
- Manage procurement, installation, inventory, and support of hardware (mobile phones, laptops, video conferencing systems)
- Provide technical support during staff meetings and gatherings
- Contribute basic network support including patching local networks and access points
- Manage permissions and licenses
- Collaborate with suppliers to ensure quality follow-up
- Monitor IT operations and assure quality by maintaining cleanliness and orderliness of IT areas
Required hard skills:
- IT hardware and software troubleshooting
- Basic network support and maintenance
- Hardware installation and inventory management
- Microsoft cloud-based environment knowledge
- Experience with both PC and Mac systems
Recommended hard skills:
- Familiarity with third-party and internally developed applications
- Experience in supplier collaboration and license management
Soft skills:
- Strong communication skills
- Attention to detail
- Ability to interact effectively with colleagues at all levels
- Flexibility and willingness to travel
Operating systems:
- Microsoft Windows
- macOS
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Teamwork
- Innovation
- Self-leadership
- Business-mindedness
- Engagement
- Care
Apply for this job
You might also like:
- IT Technician - Technical System Owner
- Platform Administrator IT
- Senior Linux System Administrator
- ZeroTrust Consultant
- IT/OT System Engineer
- Coordination Leader Asset Management
- Senior Machine Learning Engineer – Stockholm (Onsite)
- Senior Technical Artist
- Helpdesk Technician Vitec Group IT
- Junior SW Developer