Support Technician at Finansinspektionen (Temporary)
Workplace: Stockholm, Sverige
Expires: August 29, 2025
Seeking a Support Technician to join Finansinspektionen (FI) for an exciting digitalization journey. Responsible for user support within FI, working on site to assist employees with applications and technical equipment. The role involves troubleshooting, configuring technical equipment, and contributing to process improvements in an agile IT team environment.
Main requirements:
- Several years of work experience as a support technician
- Genuine interest and willingness to learn and develop
- Experience using an incident management system
- Good knowledge of troubleshooting, configuring and installing PC and Windows 11
- Good knowledge of iOS and MS Office
- Experience working with Active Directory
- On-site support technician work experience
- Proficient in Swedish and English, both spoken and written
Responsibilities:
- Provide primary user support on-site using incident management systems, phone, and in person
- Troubleshoot and configure technical equipment
- Support other IT teams
- Contribute actively to improving processes and routines that govern and quality assure the work
Required hard skills:
- Incident management systems experience
- Troubleshooting and configuring PC and Windows 11
- Knowledge of iOS and MS Office
- Experience with Active Directory
Recommended hard skills:
- Relevant post-secondary IT education or certification
- Knowledge of Powershell
- Experience with Easit incident management system
- Experience working at a government agency
- Knowledge of setup and deployment of videoconference room equipment
- Experience with Logitech videoconference equipment
Soft skills:
- Good collaboration skills
- Helpful, flexible, and respectful manner
- Ability to drive work forward and make decisions within responsibility
- Efficiency in routine tasks
Coding languages:
- Powershell
Operating systems:
- Windows 11
- iOS
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Ability to work in a government agency environment
- Commitment to diversity and equal treatment
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