Support Technician at a client in Stockholm
Workplace: Stockholm, Sverige
Expires: May 22, 2025
We are looking for an IT Support Technician who enjoys customer contact and finds service and IT support stimulating. The position is a consultancy assignment starting as soon as possible until September 30, 2025, with possibility of extension. The work is full-time and performed at the client's premises in Solna, Stockholm. You should be able to work most of the summer, with limited possibility for short vacations (not during weeks 27-30).
Main requirements:
  • Post-secondary education with IT focus or equivalent experience
  • At least 2 years experience in IT user support
  • Good knowledge of Microsoft Windows 10 and/or 11, Active Directory, Exchange and MS Office
  • Experience working with incident management systems
  • Experience handling and administering mobile phones
  • Excellent verbal and written communication skills in Swedish
Responsibilities:
  • Provide good service via telephone and face-to-face encounters
  • Handle orders for computers and peripherals
  • Distribute equipment, exchange computers and monitors
  • Assist office users with troubleshooting, screen issues, and spare accessories
  • Support conference room technology (troubleshooting and meeting assistance)
  • Participate in first and second line IT support, receive and register cases
  • Work with Jira incident management system
  • Handle account management in Active Directory (unlock accounts etc.)
  • Administer Exchange environment
  • Install computers and perform troubleshooting
  • Manage mobile phones using MDM
  • Write instructions, quick guides, routines and documentation
Required hard skills:
  • Microsoft Windows 10 and/or 11
  • Active Directory
  • Exchange
  • MS Office
  • Incident management systems
  • Mobile phone management and administration
Recommended hard skills:
  • SCCM Client Center and Monitor
  • Jira incident management system
  • Citrix Director/Studio
  • MDM (Mobile Device Management)
  • IP telephony, DECT telephony and alarms; experience working with Telia's Service Desk web
  • Conference room equipment
Soft skills:
  • Good communication skills
  • Customer service orientation
  • Ability to work independently and as part of a team
Operating systems:
  • Microsoft Windows 10
  • Microsoft Windows 11
Natural languages:
  • Swedish (Proficient)
Cultural skills:
  • Service oriented
  • Team collaboration
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