Support Specialist
Workplace: Trollhättan, Sverige
Expires: August 22, 2025
A support specialist role at Högskolan Väst providing first-line support, including IT support, general service, and handling inquiries across multiple channels. Requires good communication skills, IT helpdesk experience, and fluency in Swedish and English.
Main requirements:
  • Relevant education or equivalent experience assessed by the client
  • Experience in customer service
  • Knowledge and competence in IT support
  • Good knowledge of Windows environments and Office 365
  • Highly developed communication skills in spoken and written Swedish and English
  • Experience in IT helpdesk
  • Experience in reception duties
  • Experience in support via digital channels
  • Experience in telephone support
  • Experience working with ticketing systems
  • Knowledge of macOS environment and Mac
  • Knowledge of Android, iOS, and mobile phone support
  • Other language skills
Responsibilities:
  • Work in first-line support facing the organization with varied tasks including educational, study-related questions, practical help, and IT support
  • Provide support via three channels: reception visits, incoming cases via ticket systems, and phone support including switchboard
  • Support student workers who primarily staff first-line IT support
Required hard skills:
  • IT helpdesk experience
  • Windows environment proficiency
  • Office 365 proficiency
  • Reception experience
  • Ticketing system experience
  • Telephone support experience
Recommended hard skills:
  • macOS and Mac knowledge
  • Android and iOS mobile support knowledge
Soft skills:
  • Good communication skills in Swedish and English
  • Ability to work independently
  • Team player
  • Service-minded
  • Proactive
  • Responsible
Operating systems:
  • Windows
  • macOS
  • Android
  • iOS
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Working in an agile team
  • Adapting to a dynamic organizational environment
  • Collaborative mindset
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