Servicedesk Employee
Workplace: Malmö, Sweden
Expires: November 5, 2025
As a servicedesk employee, you will primarily provide user support and service to customers regarding all types of troubleshooting or account management. You will also support customers related to the hardware used in combination with the company's system solutions. You will have the phone and incident management system as your main work tools and you will continuously answer incoming cases. Common incoming calls include troubleshooting network equipment, account management, and simpler technical questions.
Main requirements:
- Ability to provide user support and service related to troubleshooting and account management
- Experience handling hardware support in combination with system solutions
- Comfortable using telephone and incident management systems to respond to incoming cases
Responsibilities:
- Answer incoming support calls and tickets promptly
- Perform troubleshooting on network equipment
- Manage customer accounts and related issues
- Address basic technical questions from customers
Required hard skills:
- Network equipment troubleshooting
- Account management
- Use of incident management systems
Soft skills:
- Good communication skills
- Customer service orientation
- Problem-solving skills
- Ability to work under pressure
Natural languages:
- Swedish (Proficient)
- English (Working knowledge)
Cultural skills:
- Customer empathy
- Team collaboration
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