Service Manager for Infrastructure Services
Workplace: Norrköping, Sverige
Expires: August 17, 2025
The Service Manager will be responsible for the operation, maintenance, and refinement of the server service offering to ensure smooth and efficient functionality for users. They will collaborate closely with team members, external suppliers, other service managers, and technical architects to meet system requirements and needs. This role contributes to a large IT department's digital transformation focusing on creating solutions that make a difference in society by enhancing public safety.
Main requirements:
- Academic education preferably in information systems, computer science, or equivalent experience relevant to the Criminalvården environment
- Experience as a system or service manager
- Experience with server infrastructure and virtualization
- Experience working in large IT environments
- Strong knowledge of server and storage systems
- Good knowledge of IT security
- Ability to communicate effectively in both Swedish and English, orally and in writing
Responsibilities:
- Responsible for operation, maintenance, and improvement of server service offerings
- Collaborate with team members and external suppliers to ensure systems meet requirements and needs
- Coordinate with other service managers and technical architects in the area
Required hard skills:
- System and service management
- Server infrastructure management
- Virtualization technologies
- IT security practices
- Working in large scale IT environments
Recommended hard skills:
- Relevant certifications in technology and system administration
- Experience managing projects or assignments
- Experience leading and collaborating with IT suppliers
- Budget preparation and follow-up
- Experience working within the Criminalvården
- Familiarity with ITIL and PM3 frameworks
Soft skills:
- Ability to structure and drive processes forward
- Problem analysis and solving complex issues
- Goal-oriented with adaptability to changing targets
- Calm, stable and controlled under pressure
- Good communication and collaboration skills
- Awareness and understanding of cultural and group influences
- Commitment to equal treatment of all individuals
Frameworks:
- ITIL
- PM3
Natural languages:
- Swedish (Proficient)
- English (Working knowledge)
Cultural skills:
- Humanistic view of individuals
- Respect for the individual
- Belief in human capability to develop
- Awareness of cultural and background influences
- Commitment to democratic values and state ethics
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