Service Delivery Manager
Workplace: Göteborg, Sweden
Expires: August 16, 2025
Lead and develop IT service delivery in a Nordic IT team within a well-established banking and insurance company, focusing on quality, innovation, and partnership in a stable and international environment.
Main requirements:
- Several years of experience in service delivery, IT operations, or related areas
- Structured and solution-oriented work style with good project understanding
- Natural ability to build relationships internally and externally
- Good analytical skills and experience working with KPI follow-up
- Experience with incident and service management tools
- Very good skills in Swedish and English, both spoken and written
Responsibilities:
- Lead and develop IT service delivery in close collaboration with internal stakeholders and strategic partners
- Create and maintain strong collaboration with partners focusing on quality and business benefits
- Optimize delivery processes and drive efficient resource utilization
- Monitor and analyze service performance and initiate improvement actions
- Prepare and present clear result and status reports to partners
- Be the first contact point for questions and escalations related to service delivery
- Contribute to continuous development of processes and work methods within the service area
Required hard skills:
- Service delivery management
- IT operations
- Project management
- KPI monitoring and analysis
- Incident and service management tools usage
Recommended hard skills:
- Business relationship management
- Process optimization
Soft skills:
- Trustworthy leadership
- Effective communication
- Relationship building
- Problem-solving
- Customer focus
- Ability to lead without direct authority
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Business focus
- Collaboration across technical and business domains
- Ability to work in a high-paced environment
- Innovation mindset