Service Delivery Engineer
Workplace: Stockholm, Sverige
Expires: December 26, 2025
Xensam is seeking a Service Delivery Engineer to ensure smooth delivery, configuration, and support of AI-powered Software Asset Management solutions. The role involves end-to-end technical delivery, collaboration with sales, support, and product teams, customer technical advisory, troubleshooting, and continuous process improvements.
Main requirements:
- 3–5 years in software development, service delivery, or customer-facing engineering roles
- Degree in Computer Science, Software Engineering, or related technical field preferred
- Strong proficiency in JavaScript programming
- Understanding of REST APIs and API-based integrations using JSON
- Working knowledge of relational databases like PostgreSQL or MySQL
- Familiarity with authentication protocols such as OAuth2, OpenID Connect, JWT
- Comfortable using ticketing and collaboration platforms
- Proactive mindset with strong attention to detail
- Good communication skills in spoken and written English
Responsibilities:
- Own and manage the end-to-end technical delivery of the platform or services to customers
- Collaborate with Sales, Support, and Product teams for onboarding and configuration
- Act as a trusted technical advisor to clients post-sale
- Troubleshoot and resolve incidents or performance issues
- Monitor delivery SLAs and report on service health and incident trends
- Document processes, deployment configurations, and best practices
- Continuously improve reliability, scalability, and customer experience
Required hard skills:
- JavaScript programming
- REST API consumption, debugging, and troubleshooting with JSON
- Relational databases (e.g., PostgreSQL, MySQL) querying and inspection
- Authentication protocols: OAuth2, OpenID Connect (OIDC), JWT
- Ticketing systems and collaboration platforms usage
Recommended hard skills:
- Experience with Node-RED
Soft skills:
- Proactive mindset
- Strong attention to detail
- Passion for solving customer problems
- Good communication skills
Coding languages:
- JavaScript
Frameworks:
- Node-RED (recommended)
Natural languages:
- English (Proficient)
Cultural skills:
- Work under freedom with responsibility
- Inclusivity and diversity appreciation
- Work-life balance
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