Senior ServiceNow Developer / Business Analyst
Workplace: Stockholm, Sverige
Expires: September 23, 2025
Centric is seeking a Senior ServiceNow Developer / Business Analyst with expertise in Service Portfolio Management (SPM) and Application Portfolio Management (APM) to join a well-established support team in Stockholm. The role involves strategic and operational responsibility for further development of one of the most used ServiceNow platforms in Sweden, working closely with developers, analysts, designers, and service managers to improve the experience of over 20,000 users. This is an opportunity to gain valuable experience with a secure employment and continuous professional development support.
Main requirements:
- University degree in relevant field or equivalent professional experience
- Extensive experience developing in ServiceNow
- Experience implementing and working with SPM solutions
- Effective communication skills and experience working closely with business through workshops and requirements gathering
- Experience with maintenance, troubleshooting and incident management
- Fluent in Swedish and English, both written and spoken
Responsibilities:
- Provide expertise in Service Portfolio Management (SPM) and Application Portfolio Management (APM) at conceptual and technical levels
- Develop and maintain scripts, integrations, and regulations such as Business Rules, Client Scripts, Script Includes, ACLs
- Translate business needs into technical solutions
- Actively participate in workshops and discussions with business units to understand needs and goals
- Work with various parts of the platform including Performance Analytics, CMDB, and portfolio management (SPM/APM)
Required hard skills:
- ServiceNow development and scripting
- SPM and APM implementation and management
- Business Rule and Client Script development
- System troubleshooting and incident handling
- Workshop facilitation and requirements gathering
Recommended hard skills:
- On-premises or self-hosted ServiceNow solutions
- ServiceNow upgrade projects
- Implementation of various ServiceNow modules
- Certifications such as CSA, CAD, CIS ITSM, SPM Fundamentals, or CIS-APM
Soft skills:
- Engaged and solution-oriented mindset
- Strong collaboration and communication skills
- Ability to work closely with business stakeholders
Coding languages:
- JavaScript
Frameworks:
- ServiceNow Platform
Operating systems:
- Windows
- Linux
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Adaptability to security regulations and clearance processes
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