Second line support in cloud services
Workplace: Stockholm, Sweden
Expires: August 2, 2025
Second line support role focusing on Microsoft Azure and Windows Server support and troubleshooting for various IT services including cloud, servers, networking, and applications.
Main requirements:
- Experience with Microsoft 365 including Azure Domain Services
- Experience in planning and executing system migrations (operating systems, business systems, or other applications)
- Experience with Remote Monitoring and Management (RMM) systems
- Good understanding of networking
Responsibilities:
- Installation, deployment, support and troubleshooting of Microsoft Azure, Windows servers, and network solutions
- Handle escalated 2nd line support cases from 1st line support
- Support and troubleshoot customer-specific and standard applications like Microsoft 365 and Exchange
- Collaborate closely with customers on assignments ranging from small to large
- Administration of Active Directory
- Monitoring and troubleshooting networks and printers
Required hard skills:
- Windows Server 2012 and newer administration and deployment
- Microsoft 365 and Azure Domain Services
- System migration planning and execution
- RMM system usage
- Strong networking knowledge
Recommended hard skills:
- Virtualization technologies such as Hyper-V or VMware
- Mobile Device Management (MDM) solutions
- Cisco Routing & Switching, Cisco Security, and Cisco WiFi
Soft skills:
- Responsible
- Service-minded
- Attentive and responsive
- Good teamwork skills
- Fluent communication in Swedish and English, both oral and written
Operating systems:
- Windows Server 2012 and newer
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Customer-centric service orientation
- Team collaboration
- Continuous learning and development