On-site Technician
Workplace: Stockholm, Sweden
Expires: July 10, 2025
An on-site technician role involving troubleshooting, organizing work independently, and supporting users at their location with complex IT issues beyond helpdesk resolution.
Main requirements:
- At least one year experience in similar tasks
- Solid knowledge and experience with both hardware and software including laptops, monitors, Windows, Mac, tablets, networking, video conferencing solutions, and Office 365
- Ability to work following ITIL framework
- Experience with various ticketing/issue tracking systems
- Driven and solution-oriented with ability to understand and improve work methods
Responsibilities:
- Visit users on-site and provide IT support
- Resolve more complex issues that the helpdesk could not solve
- Troubleshoot programs and applications
- Perform reinstallations and client configurations
- Perform basic network troubleshooting for routers and switches
- Troubleshoot printers, mobile phones, and email systems
- Work with technologies such as Office 365, Windows/PC, LAN/WAN, Wi-Fi, Azure, Microsoft Intune, cloud services, and adhere to ITIL practices
Required hard skills:
- Troubleshooting hardware and software issues
- Working knowledge of Windows and Mac OS
- Experience with networking basics including LAN/WAN, routers, and switches
- Familiarity with Office 365 and cloud services (Azure, Microsoft Intune)
- Experience using ticketing systems and ITIL processes
Recommended hard skills:
- Experience with video conferencing solutions
- Experience with mobile telephony support
- Past experience in personnel responsibility or as a team lead
Soft skills:
- Driven and solution-oriented mindset
- Good organizational skills
- Ability to work independently and improve workflows
Frameworks:
- ITIL
Operating systems:
- Windows
- Mac OS
Natural languages:
- Swedish (Proficient)
- English (Working knowledge)
Cultural skills:
- Ability to work independently
- Customer-facing communication skills
- Proactivity in problem-solving
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