Junior IT Support / Helpdesk Technician
Workplace: Göteborg, Sverige
Expires: August 14, 2025
Entry-level IT support role assisting users with technical problems via phone, chat, and ticketing system. Tasks include password resets, troubleshooting hardware and software, installing programs and updates, basic network support, and documenting support cases.
Main requirements:
- Strong technical interest
- Sociable, solution-oriented, and structured
- Basic knowledge of Windows, Office 365, and networks
- Fluent in Swedish and English, both spoken and written
Responsibilities:
- Assist users via phone, chat, and ticketing system
- Handle password resets
- Troubleshoot hardware and software issues
- Install software and perform updates
- Provide basic network support
- Document support cases
Required hard skills:
- Basic knowledge of Windows operating system
- Basic knowledge of Office 365
- Basic network knowledge
Recommended hard skills:
- IT education from high school or vocational training (YH)
- Experience in customer service or technical support
Soft skills:
- Technical curiosity
- Social skills
- Solution-oriented mindset
- Structured working style
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
- English (Proficient)
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