IT Support Technician at Statens institutionsstyrelse
Workplace: Solna, Sverige
Expires: August 17, 2025
IT Support Technician position at Statens institutionsstyrelse (SiS), a government agency responsible for compulsory care for youth with complex psychosocial problems and adults with substance abuse issues. The role involves providing first- and second-line IT support at the head office in Solna, supporting the entire organization.
Main requirements:
  • Broad technical knowledge and enthusiasm for the IT support role.
  • Post-secondary IT education or equivalent experience.
  • At least 1 year of experience in IT support.
  • At least 1 year experience working with an issue tracking system such as Jira.
  • Good knowledge of Windows 11, Microsoft Office 2021, and Active Directory.
  • Experience with Exchange administration.
  • Experience with conference room technology.
Responsibilities:
  • Provide first- and second-line IT support.
  • Receive and register support cases.
  • Communicate with users to troubleshoot and resolve IT issues.
  • Manage account and permission handling.
  • Install and troubleshoot computers, phones, and other IT equipment.
  • Order computers, phones, and related subscriptions.
  • Provide technical support in conference rooms and meetings.
  • Manage and administer government ID cards.
  • Maintain registers and document procedures and instructions.
  • Advise and educate employees as needed.
Required hard skills:
  • Windows 11
  • Microsoft Office 2021
  • Active Directory
  • Exchange administration
  • Experience with IT issue tracking systems (e.g., Jira)
  • Conference room technology support
Recommended hard skills:
  • SharePoint administration
  • Citrix
  • Port forwarding in Cisco Prime
  • SCCM Client Center and monitor
  • iPhone management and administration
  • DECT telephony
  • Mobile Device Management (MDM)
  • Telia Servicedesk Web
  • EFOS
  • Safecom
  • Experience working in public sector
Soft skills:
  • Driven and motivated
  • Good communication skills, both oral and written in Swedish
  • Flexible and adaptable
  • Service-oriented mindset
  • Pedagogical in sharing knowledge
  • Quick learning ability for new technologies
  • Responsible and self-driven
  • Good planning, organizing, and prioritizing skills
Operating systems:
  • Windows 11
Natural languages:
  • Swedish (Proficient)
Cultural skills:
  • Handling sensitive information with high integrity
  • Ability to work well in a team and contribute to a good work climate
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