IT Service Manager for Data and Analytics
Workplace: Linköping, Sverige
Expires: August 17, 2025
Lead IT service management for data and analytics to support Region Östergötland's transition towards an information-driven organization, enhancing data handling and analysis capabilities to improve healthcare services.
Main requirements:
  • Higher education with a technical focus.
  • Several years of experience in IT, data, or digitalization, preferably in healthcare.
  • Strong ability to understand technical interrelations at both micro and macro levels.
  • Experience in technical project or service management.
  • Knowledge of ITIL and PM3 is an advantage.
  • Proficiency in Swedish and English, both spoken and written.
Responsibilities:
  • Develop and deliver IT services that enhance the organization's data-driven decision-making.
  • Work closely with operational units and development teams to drive development and coordinate resources according to the management plan.
  • Hold financial responsibility and follow up on contracts and collaborations with suppliers to ensure quality and cost-effectiveness.
  • Oversee services, tools, data platforms, and technical solutions for monitoring, statistical processing, production control, master data management, and calculations.
  • Explore and implement artificial intelligence (AI) opportunities to strengthen analyses and decision processes.
  • Further develop the organization's data platform to enable advanced analytics and faster data availability.
  • Collaborate with other regions and universities for knowledge exchange and joint development projects.
Required hard skills:
  • IT service management and technical project leadership.
  • Knowledge of ITIL and PM3 frameworks.
  • Experience with databases and BI tools like T-SQL, SSIS, SSAS, MDX, DAX, and Power BI.
  • Information visualization skills.
Recommended hard skills:
  • Experience in artificial intelligence applications in healthcare analytics.
  • Experience working in cross-functional teams with architects, BI developers, business analysts, and development managers.
Soft skills:
  • Leadership and initiative taking.
  • Result-driven and development-oriented mindset.
  • Strong collaboration and communication skills.
  • Problem-solving ability, creativity, and innovative thinking.
  • Comfortable working in cross-functional teams.
Coding languages:
  • T-SQL
  • MDX
  • DAX
Frameworks:
  • ITIL
  • PM3
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Working in healthcare environment
  • Collaboration with multiple stakeholders including other regions and universities
  • Driving innovation and continuous improvement in public sector healthcare
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