IT Process Manager
Workplace: Stockholm, Sverige
Expires: September 3, 2025
As an IT Process Manager at Coor in Stockholm, you will drive change, improve processes, and participate in a sustainable growth journey. Coor is a leading provider of integrated facility services in the Nordics, aiming to create the healthiest and most successful workplaces with a strong commitment to the environment and sustainability. The role involves managing IT processes to increase efficiency and support both users and business needs.
Main requirements:
  • Experience in IT operations and process leadership
  • Good understanding of ITIL framework
  • Experience with ServiceNow preferred
  • Ability to work both operationally and strategically
  • Strong communication skills with technical specialists and business stakeholders
  • Structured, solution-oriented, and proactive in taking initiatives
Responsibilities:
  • Lead and develop IT processes including event, incident, problem, change, release, request, and knowledge management
  • Monitor and ensure quality of deliveries from external IT suppliers
  • Identify improvement areas and drive change within IT support and process development
  • Manage the change advisory board (CAB) and act during critical incidents
  • Initiate and lead workshops to promote automation and more efficient working methods
Required hard skills:
  • ITIL framework knowledge
  • IT operations experience
  • Process management
  • ServiceNow (preferred)
Recommended hard skills:
  • Automation techniques
  • Workshop facilitation
Soft skills:
  • Structured working style
  • Solution-oriented mindset
  • Initiative taking
  • Strong communication skills
Frameworks:
  • ITIL
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Sustainability awareness
  • Collaborative and inclusive mindset
  • Customer-centric approach
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