Helpdesk Consultant in Public Sector
Workplace: Mariestad, Sweden
Expires: June 30, 2025
Work as a helpdesk consultant within the public sector, assisting users with IT support in structured environments to make a difference in society, take responsibility, and develop your IT career.
Main requirements:
  • Completed secondary education or equivalent knowledge with at least three (3) years of work experience in similar roles, or relevant IT education (e.g. university engineer, vocational higher education or equivalent) with at least two (2) years of work experience in similar roles
  • Good knowledge of computers, peripherals, operating systems, networks, communication, and information security
  • Basic knowledge of MS Office or equivalent
  • Good knowledge of incident management systems (e.g. Easit GO or ServiceNow)
  • Good knowledge of Mobile Device Management (MDM)
  • Fluent communication skills in Swedish and English, both oral and written
Responsibilities:
  • Ensure IT equipment functions properly
  • Provide service support to users via telephone, email and chat regarding hardware and software
  • Administer IT environments, including user accounts, access rights and print queues
  • Instruct users on how to work with various software programs
Required hard skills:
  • IT support experience
  • Knowledge of computer hardware and software
  • Operating system management
  • Network and communication fundamentals
  • Information security basics
  • Use of incident management systems (Easit GO, ServiceNow)
  • Mobile Device Management (MDM)
  • MS Office or equivalent proficiency
Soft skills:
  • Customer service orientation
  • Good communication skills
  • Problem-solving abilities
  • Responsibility and reliability
  • Ability to work in a team
Operating systems:
  • Windows
  • MacOS
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Ability to work in public sector environment
  • Commitment to societal benefit
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