We are looking for someone passionate about IT and solving IT-related problems with previous support experience. If you always want to provide the best possible service and thrive in a communicative role, read on! You will be part of a team handling IT-related issues via phone, email, and ticketing systems. You will solve user IT problems, escalate tickets as needed, follow up, and document solutions to streamline work. The role involves working with various services and offers growth opportunities into roles with more responsibility. We expect a strong interest in IT, possibly having built your own computer or enjoying troubleshooting devices. You enjoy working in a high-performing team and are motivated to enhance leading-edge technical solutions. Interest in networking and cybersecurity and understanding complex systems and vulnerabilities is a plus. You speak and write Swedish and English fluently.