First Line Support Technician
Workplace: Stockholm, Sweden
Expires: October 16, 2025
We are looking for a communicative and analytical problem solver seeking new challenges in IT support. Join a driven team with a strong interest in IT and grow with one of our client companies.
Main requirements:
  • Approximately 0.5 to 3 years experience in a 1st line support role
  • Good knowledge of Windows environments, networking, and communication solutions
  • Strong verbal and written communication skills in both Swedish and English
  • Interest in technology and motivation to develop professionally within the company
  • Enjoys problem-solving and providing high-quality customer service
  • Helpful nature and willingness to support colleagues beyond defined tasks
Responsibilities:
  • Log and manage incoming technical support tickets
  • Take ownership of assigned tickets to troubleshoot and resolve technical issues
  • Communicate directly with customers to diagnose and solve problems
  • Support issues involving missing articles, network outages, or hardware faults
  • Utilize remote control tools and telephonic support to assist customers
  • Ensure continuous support availability as part of a team providing 365-day service
Required hard skills:
  • Windows operating systems
  • Networking fundamentals and communication solutions
  • Ticket handling systems usage
Soft skills:
  • Communication
  • Problem-solving
  • Teamwork
  • Customer service orientation
  • Adaptability
Operating systems:
  • Windows
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Collaborative team spirit
  • Supportive attitude
  • Customer-centric focus
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