Finnish-speaking IT Support Technician
Workplace: Stockholm, Sverige
Expires: September 3, 2025
A Finnish-speaking IT Support Technician role focused on 1st and 2nd line support with responsibilities including user support via phone, email, and on-site, troubleshooting hardware and software issues, and managing accounts and groups using Active Directory and cloud platforms.
Main requirements:
  • Fluency in both Finnish and Swedish (spoken and written)
  • At least 1 year of experience in 1st line IT support within a Service Desk environment
  • Good knowledge of Active Directory and Azure Active Directory
  • Experience with remote troubleshooting
  • Familiarity with ticketing systems
  • Strong phone communication skills
  • Experience troubleshooting in Windows and Office 365 environments
Responsibilities:
  • Provide user support primarily via phone and email, with occasional on-site support
  • Assist users with IT-related issues concerning computers, equipment, telephony, printers, and software
  • Use the ticketing system Servicedesk Plus
  • Perform remote desktop support using Windows Quick Assist
  • Manage accounts and groups using Active Directory, including cloud-based Azure and Office 365 admin panels
  • Remote control of servers via ASG-Remote tool
Required hard skills:
  • Active Directory
  • Azure Active Directory
  • Remote desktop troubleshooting (Windows Quick Assist)
  • Ticketing system experience (Servicedesk Plus)
  • Windows OS troubleshooting
  • Office 365 environment support
Recommended hard skills:
  • ITIL certification
  • Relevant IT education
Soft skills:
  • Outgoing and collaborative nature
  • User-focused with strong service orientation
  • Ability to work independently
  • Goal-oriented and responsible
  • Attention to detail
Operating systems:
  • Windows
Natural languages:
  • Finnish (Proficient)
  • Swedish (Proficient)
Cultural skills:
  • Customer service orientation
  • Team collaboration
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