3rd Line Support Technician
Workplace: Stockholm, Sverige
Expires: September 3, 2025
Opportunity for experienced 3rd line support technicians to advance their IT career with roles such as system administrator, junior database administrator, or digital workplace responsible in various companies and authorities around Stockholm through Centric Professionals AB.
Main requirements:
  • Minimum 3 years of experience in 2nd or 3rd line support
  • Knowledge of server administration in mixed IT environments
  • Strong skills in Azure AD
  • Extensive experience in advanced troubleshooting of clients and servers
  • Basic knowledge and interest in database layer
  • Experience in handling urgent cases and incidents in a ticketing system
Responsibilities:
  • Perform system administration ensuring smooth, efficient, and secure operation of organizational IT systems and network infrastructure
  • Support and maintain database systems ensuring performance optimization and security
  • Manage and resolve client and server incidents and urgent cases efficiently
  • Possibly take roles in digital workplace management and junior database administration
Required hard skills:
  • Server administration in mixed IT environments
  • Azure Active Directory
  • Advanced troubleshooting skills for clients and servers
  • Basic database knowledge
  • Incident management in ticketing systems
Recommended hard skills:
  • Driving license
  • Experience onboarding new personnel
  • Experience managing internal projects within a service desk
Soft skills:
  • Ability to handle urgent incidents
  • Willingness to continuously develop skills
  • Teamwork and communication
Natural languages:
  • Swedish (Proficient)
  • English (Working knowledge)
Cultural skills:
  • Consultancy mindset
  • Customer-oriented approach
  • Continuous learning culture
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