2nd Line Support / Application Support / Technical Support
Workplace: Malmö, Sverige
Expires: January 31, 2026
Join a growing software company with high ambitions where your work matters and makes a real difference, and where you have great opportunities to develop. Barkfors is looking for a new team player to strengthen their support team, playing a key role in delivering an excellent customer experience. Barkfors' core product is the T5 transport management system, designed to simplify and improve the daily operations of transport companies. With a leading position in the Swedish market, their customers range from large truck centers to small hauliers and waste management companies. Barkfors currently has about 40 employees focused on developing systems and customer relationships.
Main requirements:
- Experience working with transport management systems or the transport industry
- Technical background or experience in technical support related to IT in transport
- Ability to perform second line support and guide customers through complex troubleshooting
- Fluent communication skills in Swedish, both spoken and written
- Proactive and solution-oriented personality, able to work independently and collaboratively
Responsibilities:
- Provide second line support to customers using the T5 transport management system
- Troubleshoot and resolve complex issues by guiding customers to effective solutions
- Collaborate with the support team to enhance customer experience
- Potentially develop the role to include training and implementation duties
Required hard skills:
- Technical background relevant to IT and transport systems
- Experience with troubleshooting and support processes
- Good understanding of transport management systems
Recommended hard skills:
- Familiarity with C#
- Knowledge of SQL
- Understanding of application deployment and runtime environments
Soft skills:
- Solution-oriented mindset
- Ability to work independently and take initiative
- Good communication and listening skills
- Ability to assess situations and ensure commitments are fulfilled
Coding languages:
- C# (recommended)
- SQL (recommended)
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Grit (persistence and determination)
- Team player mentality
- Adaptability in a dynamic work environment
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