Technical Account Manager IT
Workplace: Karlstad, Sweden
Expires: June 12, 2025
Nexer is a global IT consultancy with Swedish roots, passionate about shaping the future through innovation and technical solutions. With over 2,500 employees in 16 countries, Nexer is a leading partner for companies aiming to succeed in the digital era. The Technical Account Manager role involves close collaboration with customers to identify and implement effective IT solutions mainly in documentation and case management systems. The position requires strong experience bridging technology and business needs, excellent communication skills, and a proactive, solution-oriented mindset.
Main requirements:
- Experience as project/management leader, product owner or similar IT role
- Strong technical understanding and experience with system integration and various management models
- Strong communication skills and experience collaborating with diverse stakeholders
- Experience handling customer and supplier contacts and contracts
- Experience with information management products such as M-Files, Platina, Opentext, Artvise or similar is a merit
- Team player with good colleague skills
Responsibilities:
- Work closely with customers to identify their specific IT needs
- Serve as a bridge between customer business activities and technical solutions
- Strive for finding more efficient alternatives for customer operations
- Ensure delivery of secure and high-quality IT services supporting order, control, and security
Required hard skills:
- Project or management experience in IT
- Technical understanding of system integration
- Contract and stakeholder management
Recommended hard skills:
- Experience with information management systems like M-Files, Platina, Opentext, Artvise
Soft skills:
- Strong communication skills
- Team player
- Solution-oriented
- Flexible and adaptable
- Self-driven and initiator
- Curious and eager to understand customer business
Natural languages:
- Swedish (Proficient)
- English (Working knowledge)
Cultural skills:
- Customer-oriented
- Collaborative
- Innovative
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