Support Specialist at Visma Publitech
Workplace: Skellefteå, Sweden
Expires: October 26, 2025
Join our amazing team as a Support Specialist! We are looking for a support specialist with knowledge in economic systems and a strong passion for customer service. If you are analytical and solution-oriented, this could be the role for you!
Main requirements:
- Experience with economic systems (preferably Affärslösningar)
- Strong customer service orientation
- Analytical and solution-focused mindset
- Ability to handle multiple tasks and prioritize
- Strong communication skills in Swedish, both oral and written
- Experience working as an economist or system administrator, preferably in a municipality
- Practical knowledge in accounting and accounts receivable
- Education in economics or information systems or equivalent knowledge
Responsibilities:
- Assist customers in the public sector with application questions related to Affärslösningar economic system
- Handle incoming customer inquiries by solving or forwarding to correct colleague
- Provide advice and manage complex situations with creative problem-solving
- Create easy-to-understand information for customers and colleagues
- Perform system tests, reproduce issues, and document errors
- Write and communicate to customers via company Community platform
- Ensure adherence to response times in case management system
Required hard skills:
- Knowledge of economic systems like Affärslösningar (RoR and BoP)
- Practical experience in accounting and accounts receivable
- Experience working in support and incident processes
Recommended hard skills:
- Knowledge and experience with SQL
- Familiarity with ISO 27001 and ISO 9001 standards
Soft skills:
- Positive attitude
- Solution-oriented
- Analytical thinking
- Pedagogical skills
- Strong communication skills in Swedish
- Ability to multitask and reprioritize when needed
Coding languages:
- SQL
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Entrepreneurial spirit
- Team collaboration
- Proactivity
- Responsibility