Shift-working IT Support Technician
Workplace: Stockholm, Sweden
Expires: August 9, 2025
A service-oriented team player with a passion for technical support and a preference for evening, night, and weekend work. The role involves providing IT, network, and system support to users and customers, working with Service Desk in Stockholm through phone, ServiceNow ticketing system, and face-to-face support. The technician will also participate in projects, improvements, and co-manage larger systems.
Main requirements:
- Experience working in a technical support or service desk function
- Experience supporting PC and Microsoft environments
- Understanding of networking and IT infrastructure
- Knowledge of the ITIL framework
- Experience with one or more ticketing systems
- Excellent communication skills
- Full working proficiency in Swedish and English
- Relevant education
Responsibilities:
- Troubleshooting and resolving IT problems
- Installation and configuration of software and hardware
- Providing support via phone, email, and face-to-face meetings
- Documenting problems and solutions
- Maintaining IT systems and infrastructure
- Collaborating with other teams to solve tougher problems
Required hard skills:
- Technical support experience
- PC and Microsoft environment support
- Networking and IT infrastructure knowledge
- ITIL framework familiarity
- Ticketing system experience
Recommended hard skills:
- Experience with Azure AD
- Experience with Opera and/or Simphony systems
Soft skills:
- Solution-oriented with initiative-taking and problem-solving abilities
- Collaborative and communicative, skilled at maintaining customer relationships and teamwork
- Organized with the ability to plan and structure work carefully
Frameworks:
- ITIL
Operating systems:
- Microsoft Windows
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Inclusion and diversity awareness
- Ability to work in a culturally and socially diverse environment
- Commitment to equal opportunity and nondiscrimination