Join itm8, a leading Nordic digital transformation powerhouse formed by 14 IT companies. We seek a Service Desk Analyst who thrives in dynamic environments and enjoys solving technical challenges collaboratively. The role involves handling incoming IT support requests via ticketing systems, phone, and email, resolving technical issues, prioritizing and escalating tickets, maintaining documentation, and following up to ensure proper closure. We aim for fast, efficient service with high customer satisfaction. The position offers opportunities to develop technical and communication skills to meet high standards and customer demands within a year. Our servicedesk team values clear goals, personal responsibility, and a supportive environment with occasional remote work and social activities like gaming, ping pong, football, gym, and walks by the water. Candidates should have technical education or equivalent IT experience, preferably in servicedesk roles. Key attributes include strong service orientation, empathy, effective communication, patience, stress management, analytical and creative problem-solving, flexibility, and teamwork. itm8 is a top managed IT services provider across the Nordics, with over 1800 specialists and presence in Denmark, Sweden, the Philippines, and the Czech Republic. We value diversity and encourage applicants from all backgrounds who share our passion for technology and customer relations.