Senior IT Technician
Workplace: Norrköping, Sweden
Expires: September 24, 2025
We are seeking a senior IT Technician for an assignment.
Main requirements:
- Secondary education in IT or equivalent relevant education or work experience.
- Excellent communication skills in Swedish and ability to collaborate with various stakeholders.
- Analytical and solution-oriented approach, proactive and takes initiative.
- Structured work habits including planning, organizing and prioritizing effectively, meeting deadlines.
- Responsible and accountable for tasks and processes, self-driven.
- Ability to understand business processes and knowledge of the public sector.
- Minimum 3-5 years of experience in operation and delivery of IT services within Digital Workplace.
- Solid experience in maintenance, operation and delivery of IT services in a modern digital workplace environment.
- Experience providing user support on-site in an office environment.
- Experience working with IT service management systems.
- Experience handling IT services according to ITIL.
- Experience in client management within Windows and ChromeOS.
- Experience with ConfigMgr and Active Directory.
- Valid B driver's license.
- Access to a car for work purposes.
Responsibilities:
- Operate, maintain and deliver IT services in a digital workplace environment.
- Provide on-site user support in office settings.
- Manage IT services following ITIL guidelines.
- Utilize IT service management systems for service delivery.
- Manage client devices primarily within Windows and ChromeOS environments.
- Use tools such as ConfigMgr and Active Directory for client and service management.
Required hard skills:
- IT service management
- User support in office environment
- ITIL processes
- Client management in Windows and ChromeOS
- ConfigMgr
- Active Directory
- Operation and maintenance of IT services
- Valid B driver's license
Soft skills:
- Effective communication in Swedish
- Collaboration
- Analytical thinking
- Proactive problem-solving
- Structured planning and organization
- Responsibility and accountability
Operating systems:
- Windows
- ChromeOS
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Understanding of public sector processes
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