Seated Technician
Workplace: Göteborg, Sweden
Expires: June 30, 2025
The Seated Technician at Kantar Media Sweden AB supports the deployment and maintenance of a new Cross-Media Measurement panel in Sweden. The role involves preparing, testing, configuring, and dispatching equipment for panelists, providing phone support, managing stock, and coordinating logistics to ensure smooth operation and data collection. The position requires technical aptitude with tablet technologies, strong collaboration and problem-solving skills, customer service focus, and fluency in Swedish and English.
Main requirements:
- Basic understanding of tablet technology and software deployment or willingness to train
- Ability to collaborate and communicate with different divisions and functions
- Problem-solving skills using sound judgment
- Customer service skills to understand and meet user needs
- Ability to manage stakeholder expectations within supply chain constraints
- Ability to work unsupervised and prioritize tasks
- Proficient use of Microsoft Office (Outlook, Excel, SharePoint)
- Attention to detail
- Excellent communication skills
- Fluent in Swedish and English
Responsibilities:
- Provide phone support to panellists ensuring optimal functioning of meters
- Test hardware, install software/firmware, and configure devices before dispatch
- Process and dispatch all panel stock orders and requests; handle stock returns
- Log and report all stock lines, conduct stock checks and inventory audits
- Plan, order, quality check, and account for all stock deliveries
- Safely store hardware
- Log and report all distribution activities and equipment details
- Maintain stock levels in the stock system
- Examine returned equipment for condition and prepare for redeployment
- Log SIM card numbers for tracking and misuse prevention
- Provide knowledge support on stock lines
- Liaise with delivery and logistics companies to resolve issues and chase refunds
Required hard skills:
- Basic tablet technology knowledge
- Software installation and configuration
- Microsoft Office (Outlook, Excel, SharePoint)
- Inventory management and logistics coordination
Soft skills:
- Collaboration
- Problem solving
- Customer service orientation
- Ability to work independently
- Task prioritization
- Attention to detail
- Excellent communication
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Diversity and inclusion awareness
- Supportive work environment
- Mental health awareness
- Collaboration across functions
- Global and cross-cultural teamwork