Product Technical Support
Workplace: Helsingborg, Sverige
Expires: December 12, 2025
Join Inyett, a leading player in payment security and risk management since 2009, offering a role to ensure smooth implementation and operation of Inyett's solutions to increase customer satisfaction and efficient business processes. Serve as technical support and project lead for product deliveries, contributing to a safer business environment free of fraud and unserious companies.
Main requirements:
  • Post-secondary education in a relevant field
  • Experience as Second line Technical Support, developer or equivalent in SaaS or IT industry
  • Good knowledge of REST API framework and Postman
  • Competency in JSON, XML and SFTP
  • Experience with Q/A testing and incident management
Responsibilities:
  • Plan, structure and implement Inyett's API for new and existing customers and partners
  • Set up integrations, e.g. automate data transfers via SFTP
  • Act as first and second line technical support by troubleshooting existing integrations and resolving issues
  • Collaborate with incident coordinator for handling and communication during outages and incidents
  • Lead technical projects including customer and API version migrations and other integrations
  • Support internal stakeholders with technical questions related to product deliveries
  • Perform Q/A testing
Required hard skills:
  • REST API
  • Postman
  • JSON
  • XML
  • SFTP
  • Q/A testing
  • Incident management
Recommended hard skills:
  • Structured and methodical work approach
  • Ability to communicate technical solutions clearly
  • Stress resilience and impulse control
Soft skills:
  • Communication skills
  • Stress tolerance
  • Methodical working style
  • Impulsive control
Frameworks:
  • REST API
Natural languages:
  • English (Proficient)
  • Swedish (Proficient)
Cultural skills:
  • Flexibility
  • Responsibility
  • Team collaboration
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