Junior IT Support / Servicedesk Support Specialist
Workplace: Stockholm, Sweden
Expires: November 6, 2025
Tietoevry is a leading digital transformation company offering integrated IT solutions to both business and public sectors. The role involves providing high-quality IT support primarily to one of Tietoevry's largest customers, handling a variety of technical issues and service requests.
Main requirements:
  • Minimum one year experience in technical support or customer service.
  • Strong motivation and interest in IT development and working with large clients.
  • Fluent Swedish and English communication skills.
  • Customer-focused approach with high service quality.
  • Ability to work well in a team with honesty and consistency.
  • Flexible and open to development and handling diverse tasks.
Responsibilities:
  • Provide quality support via phone, email, and chat to end users of the customer.
  • Deliver solutions to technical issues and inquiries.
  • Troubleshoot and resolve technical problems using remote control and automation tools.
  • Participate in improvement processes for incident, change, and problem management.
Required hard skills:
  • Support within Office 365, MS Office, Windows, Windows Server.
  • Knowledge of networking, firewalls, WiFi, security, backup.
  • Experience with Active Directory and Mac systems.
Soft skills:
  • Customer focus
  • Result-oriented
  • Team player
  • Honest and consistent
  • Flexible and open to development
  • Communicative and cooperative
  • Positive attitude
  • Problem identification and solution skills
Operating systems:
  • Windows
  • Windows Server
  • Mac OS
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Openness
  • Collaboration
  • Innovation ecosystem mindset
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